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Frequently asked questions
We have summarized the answers to some common questions, from
which you can obtain answers
01What is the product service life, the number of reciprocating test cycles, and how long is the warranty period?
The gas spring has passed 50,000 reciprocating fatigue tests, and the complete electric tailgate system (motor + struts) has undergone durability verification. Standard warranty is 12–24 months; warranty terms are negotiable for bulk orders, and after-sales service is available for non-human-caused damage.
02Do you support OE number matching, and can you do non-standard customization?
We support matching corresponding vehicle models by OE number; we can customize gas spring length, thrust, and mounting hole positions; for electric tailgates, we can develop适配 brackets for specific vehicle models, and customization can be discussed even for small batches.
03In high and low temperature environments, will there be jamming or failure?
The product is suitable for an operating temperature range of -40°C to +80°C and has undergone high-low temperature cycling tests; it does not jam at low temperatures and does not leak at high temperatures, making it suitable for use in different regional climates.
04How are the electric tailgate motor parameters, anti-pinch function, and failure rate?
Motor power is matched according to the vehicle model, with intelligent anti-pinch, obstacle rebound, and overload protection; all products are 100% inspected before leaving the factory, failure rates are strictly controlled, and a complete troubleshooting plan is provided to customers.
05What is the minimum order quantity, supply lead time, and can bulk delivery deadlines be guaranteed?
MOQ for standard parts is relatively low; for customized items, drawings need to be confirmed; regular in-stock items ship in 3–7 days, bulk orders can be scheduled for production, and delivery commitments can be provided to ensure stable supply.
06Can you provide the certifications, test reports, and MSDS documents required for export?
We can provide product test reports and MSDS; we support corresponding export certification documents, and customs declaration and clearance supporting documents can be provided as needed.